PRIVACY POLICY
Effective Date: October 14, 2025
Introduction
Welcome to https://www.knvwellnessandtherapy.com. This website is owned and operated by KNV Wellness and Therapy PLLC (“KNV Wellness,” “we,” “our,” or “us”).
This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us online, or interact with our online services (collectively, the “Site”).
This policy applies only to general website and business-related information collected through this Site. It does not apply to information shared in connection with clinical services or therapeutic treatment, which is governed by our Notice of Privacy Practices in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
By using this Site, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect limited personal information that you voluntarily provide through this website, such as when you:
Submit a contact or appointment request form
Subscribe to a newsletter or resource list
Communicate with us via email or other electronic means
The types of information we may collect include:
Name
Email address
Phone number
Any information you choose to include in your message or inquiry
We do not collect sensitive personal details (e.g., medical information, therapy notes, or diagnostic details) through this public website. Such information, if shared as part of therapy or clinical communication, is protected under HIPAA and governed by our separate Notice of Privacy Practices.
We may also collect non-identifiable information automatically through analytics or cookies, such as:
Browser type and device information
Pages visited and time spent on the Site
IP address or approximate geographic location (not precise GPS data)
2. How We Collect Information
Information is collected in the following ways:
Directly from you, when you voluntarily complete a form or send us an inquiry.
Automatically, using cookies and analytics tools that help us understand website traffic and performance.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may limit some features of the Site.
3. How We Use Information
We use the information collected to:
Respond to your messages, questions, or appointment requests
Improve our website functionality and user experience
Maintain website security and integrity
Comply with legal or ethical obligations
We may occasionally email you practice updates or wellness resources if you’ve opted in. You can unsubscribe at any time.
We do not use collected information to make automated decisions, behavioral profiles, or for unrelated marketing purposes.
4. How We Share Information
We do not sell, rent, or trade your personal information.
We may share limited information with trusted service providers that help us operate our Site or process payments. These include:
Squarespace (website host and analytics)
Google Analytics (site performance insights)
CardPointe (CardConnect), our secure payment processing partner integrated through the TherapyNotes platform
Each of these vendors maintains its own privacy and security policies to protect your data. Links to their policies can be found on their websites.
Clinical billing and communication systems we use for therapy (such as TherapyNotes) are HIPAA-compliant and separate from this website.
5. How We Protect Your Information
We implement administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, or misuse.
While we take reasonable precautions, no system can guarantee complete security. Information transmitted through email or web forms is done at your own risk.
6. HIPAA and Protected Health Information (PHI)
Any information shared in the context of therapy, intake, telehealth, or clinical billing is considered Protected Health Information (PHI) and is handled in compliance with HIPAA.
For details on how we handle PHI, please review our Notice of Privacy Practices, which describes your rights and our legal obligations regarding health information.
7. Children’s Privacy
Our website is not directed to children under 18. We do not knowingly collect information from minors without verified parental or guardian consent. If we learn that a minor has submitted personal information, we will promptly delete it.
8. Your Rights and Choices
Depending on your state of residence, you may have rights to:
Request access to the personal data we hold about you
Request correction or deletion of your information
Opt out of non-essential communications
To exercise these rights, please contact us at Kianna@knvwellnessandtherapy.com. We may take reasonable steps to verify your identity before fulfilling your request.
9. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or for legal compliance. Updates will be posted here with a new effective date.
10. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or how we handle your information, please contact:
KNV Wellness and Therapy PLLC
502 W 7th Street, Suite 100
Philadelphia, Pennsylvania 16502